Certified Release of Information Specialist (CRIS) Certification Practice Test 2026 - Free CRIS Practice Questions and Study Guide

Question: 1 / 400

In the case where you must fill in at a clinic and a request for a neighbor's medical records comes through, what should you do?

Delegate the request to a coworker

Refuse to process the request because you know the patient

Process the request while safeguarding the information learned

The most appropriate course of action in this scenario is to seek explicit permission from the neighbor before processing the request. When handling medical records, privacy and confidentiality are of utmost importance. If you already know the patient, it could result in a conflict of interest or the perception of bias in handling their information.

By seeking explicit permission, you ensure compliance with legal and ethical standards regarding the handling of protected health information (PHI). This action prioritizes the patient's right to privacy and maintains the integrity of the release of information process. It also helps prevent any potential consequences that could arise from releasing information without proper authorization, safeguarding both the patient and yourself within the professional framework.

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Seek explicit permission from the neighbor before processing

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